FAQ
Frequently asked questions.
Answers to common questions about NoteServ's servicing, eligibility, pricing, and processes.
General
NoteServ provides administrative loan servicing for private notes and agreements. We process payments, maintain ledger records, generate statements, manage ACH autopay, monitor delinquencies, and handle impound accounts based on the servicing tier. We do not lend money, broker loans, provide legal or tax advice, or make financial decisions for any party.
No. We do not service purchase money mortgages or any loan secured by a recorded mortgage, deed of trust, or similar instrument on a borrower's primary home. Our focus is on private notes, agreements of sale, land contracts, personal and business loans, and investment-purpose notes. See the full eligibility list.
Yes. NoteServ's roots are in Hawaii, but the servicing model is designed to scale nationwide. We service private lenders, land sellers, and investors in multiple states through a single digital platform.
Use the contact and intake form to tell us about your agreement or portfolio. Once we review the information, we'll reach out to discuss the appropriate servicing structure and onboarding process. Supporting documents can be uploaded through the intake form. From there, we outline the onboarding steps and timeline for transitioning the account into NoteServ.
Servicing & Payments
Borrowers typically pay through ACH autopay, which is the most reliable and cost-efficient option. Payments are automatically processed according to the account's schedule. Where ACH is not available, borrowers can also pay through the secure borrower payment portal (debit card), mailed checks processed through our payment center, or wire transfer for payoffs and large transactions. ACH-enabled accounts receive discounted servicing rates because automated payments reduce administrative overhead.
That's determined by the agreement between the parties. Many agreements specify that the seller pays 100%, some that the buyer pays 100%, and some split the fee 50/50. NoteServ's system can allocate fees according to your contract terms so the economics stay clear for everyone. See the pricing page for a detailed example of how the fee is applied.
Yes. Tier 3 (Complex Servicing) includes impound management for property taxes, insurance, and HOA payments where applicable. Impound accounts are configured during onboarding and payments are scheduled according to the billing cycles of each obligation.
HOA payments are supported under Tier 3 when invoices are provided through the secure portal. Due to the wide variation in how associations issue billing nationwide, NoteServ cannot actively request or track HOA invoices from associations. Instead, invoices must be submitted through the portal so they can be scheduled for payment from the impound account. If an invoice is not submitted in time for processing, responsibility for payment remains with the borrower.
When a loan or agreement is paid in full, NoteServ confirms the payoff using its servicing records and issues an official Paid-in-Full Confirmation. From there, the appropriate release documents (such as a Release of Mortgage, Satisfaction, or similar filing) are typically prepared and recorded by an attorney, escrow company, or title company depending on the state. If documents are held through Document Custody Services, LLC, they can be released according to the agreed instructions once the account is confirmed paid in full.
Pricing & Onboarding
Monthly servicing starts at $25/month per note (Tier 1, ACH required). Tier 2 (Managed) is $45/month ($35 with ACH). Tier 3 (Complex) is $55/month ($45 with ACH). Onboarding is $200/note standard, $300 with impounds, or $175/note for portfolio investors with 15+ active notes. Full details on the pricing page.
Onboarding includes a full review of the agreement, configuration of the payment schedule in the servicing platform, balance verification, borrower portal setup, and ACH enrollment where applicable. For impound accounts, it also includes escrow account configuration for property taxes, insurance, and HOA payments. Every account is reviewed and configured individually to prevent errors down the line.
Yes. Once an investor reaches 15 or more active notes serviced through NoteServ, the portfolio onboarding rate of $175/note applies to all additional notes added thereafter. Portfolio pricing assumes ACH autopay enrollment for all eligible accounts. See the investors page for more details.
No. The monthly servicing fee and onboarding fee are the standard costs. Returned ACH or check payments may incur a $30 administrative processing fee. Extensive account research requests or reconstruction of historical payment records may incur an additional service fee. These are outlined in the administrative policies on the pricing page.
Document Custody
Yes. Through Document Custody Services, LLC, we can securely hold and manage supporting documents such as Deeds in Lieu of foreclosure, Releases or Satisfactions of mortgage, estoppel affidavits, and the underlying promissory note. Document Custody Services provides secure storage and controlled release when specified conditions are met. Learn more on the Document Custody page.
No. Document Custody Services, LLC is a separate entity from NoteServ. If you choose to use document custody services, a separate invoice will be issued alongside your NoteServ servicing invoice. The two services work together but are billed independently.
Still have questions?
Reach out through the intake form or email us directly. Most responses within 1 business day.